Summary of AQTF audit information

Below are audit results for Job Training Institute for our last two audits. one audit was for extension to scope

as per Skills Victoria service agreement clause 6.3, all RTOs are required to publish recent audit information in relation to it’s compliance with the Australian Quality Training Framework (AQTF).

The AQTF is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training system.

An AQTF audit reviews evidence of an organisations’ compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes.? The process also identifies opportunities for improvement on these outcomes.

This information is published to assist our student to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.

Audit Date: 3 November 2011
Introduction
The Victorian Training Guarantee (VTG) is an entitlement to government subsidised training for eligible individuals.

All students undertaking government subsidised training under the VTG are required to contribute to the cost of their training through payment of fees as provided for by the Ministerial Directions about Fees.

Under delegation from the Victorian Skills Commission, Skills Victoria contracts Registered Training Organisations (RTOs) to deliver training to eligible individuals under the Skills for Victoria Program. In accordance with its Contract Compliance Audit Strategy, Skills Victoria undertakes a contract compliance audit program to ensure the contracted RTOs are complying with the terms and conditions of their Skills for Victoria Service Agreements (Service Agreements).

Skills Victoria conducts these audits using contractors from a panel of service providers.

PricewaterhouseCoopers conducted this contract compliance audit at Job Training Institute.

Objective and Scope
The objective of the contract compliance audit was to assess the business processes and internal control environment employed by the RTO to achieve compliance with its contractual obligations under the Service Agreement. The scope of work focussed on:

  • internal audit activity undertaken by the RTO to self assess its compliance against the Service Agreement;
  • processes in place for eligibility assessment, student enrolments, training plan development, training delivery;
  • maintenance of records to evidence compliance (e.g. eligibility, enrolment forms, training plans/delivery, evidence of participation) and including use of the RTO’s Student Management System (SMS) and input of relevant data into the Skills Victoria Training System (SVTS);
  • processes for assigning responsibilities and communicating contractual obligations under the Service Agreement to relevant persons within the RTO; and
  • segregation of duties for processes examined.
    		•
    Summary of Findings
    The following positive aspects of internal control were identified during the audit:

  • There was a strong commitment to continuous improvement.
  • The RTO has a robust process for conducting online eligibility assessments and language, literacy and numeracy testing. This has ensured students complete both elements before commencement of their training.
  • A high level of awareness of contractual requirements attached to the funding obtained from Skills Victoria
    • The following control weaknesses were identified which may impact the RTO’s ability to comply with the Service Agreement:

    Ref Area Control Weakness
    2.1 Student Enrolment The RTO’s student enrolment form does not comply with the requirements of the 2011 Victorian VET Student Statistical Guidelines.

    Further details of the control weaknesses, and agreed management action plans to address them, are included in Section 2 of this report.

    The following additional opportunities for improvement to the RTO’s activities were identified:

    Ref Opportunity for Improvement
    3.1 Complete the internal audit checklist to ensure all items have been assessed as compliant, non-compliant or not applicable.
    3.2 Document the eligibility decision process programmed on the RTO website to determine student eligibility.
    3.3 Document the student invoicing reconciliation process being undertaken between between VETtrak and MYOB.
    3.4 Ensure addendums to training plans are attached to student files for pre February 2011 enrolments, reflecting the current unit commencement and completion dates and status of assessment.

    Detailed Report can be downloaded from here: Skills for Victoria Contract Compliance Audit Report (2011)


    Audit Date: 11 – 12 May 2011
    Qualifications audited
    NTIS Code
    		 Qualification name Delivery Sites
    BSB20107 Cert II in Business All States
    CHC20108 Cert II in Community Services All States
    HLTIN301B Comply with Infectious Controls and Procedures All States
    HLTHSE204B Follow Safe Manual Handling Processes All States
    HLTFS207B Follow Basic Food Safety Practices All States
    22099VIC First Aid Management of Anaphylaxis All States
    Audit Outcome Compliant
    Other Audit Notes The RTO has provided a comprehensive set of evidence supporting their Extension to Scope application. There is no evidence of QC signoff. The RTO evidence maps against both the applicable VRQA Guidelines and the applicable AQTF Standards as required by all Extension to Scope application based in Victoria and submitted through NARA. The document checklist has been segregated into the following sections; VRQA Guidelines; JTI Policies and Procedures; Trainer and Assessor Qualifications and working with Children clearance documentation; Applicable Training Package Resources aligned to BSB20107 Certificate 11 in Business; CHC20108 Certificate 11 in Children’s Services; Units of Competency (UOC) HLTIN301B; HLTHSE204B; HLTFS207B and 22099VIC Course in First Aid Management of Anaphylaxis; Training and Assessment Strategies; Certificate 11 in Children Services and Certificate 11 in Business and aforementioned UOC and VIC Course in… Fact Sheets; JTI session plans wrt the aforementioned scope; JTI online tools Blackboard and Moodle; JTI Enrolment Form; JTI Student Handbook Booklet and the JTI Class 9B Certificate copy. This combined evidence has been reviewed using a desk top only process and in accordance with NARA desk top audit requirements.

    Explanatory notes:

    Non-compliance with the AQTF means that requirements of the have not been met based on the evidence reviewed. Non-compliances are categorised as minor, significant or critical. For the purposes of the User Choice 2010 – 2015 program, only significant and Critical non-compliances need to be published

    Minor: No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment.

    Significant: Significant adverse impact on learners with insufficient focus on quality training and assessment outcomes.

    Critical: Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes.

    AQTF Quality Indicators

    The RTO must publish on its website a copy of its most recent AQTF Quality Indicators (provided these indicators remain a condition of registration). Indicators relating to the 2010 calendar year must be published within one (1) month of the Commencement Date. Indicators relating to the 2011 calendar year must be published by 31 July 2012. The following Explanatory Notes must be published with the Indicators:


    a) For the Learner Engagement and Employer Satisfaction
    Surveys:
    ‘These indicators are based on a survey of [number] students (and if applicable) and [number] employers. This sample represents [percentage] percent of this organisation’s training delivery in the 2011 calendar year.
    The students (if applicable) and employers surveyed for these indicators were selected by this organisation in accordance with national guidelines’.

    Learner Engagement & Employer Satisfaction Report: Learner Engagement and Employer Satisfaction (2010)



    b) For the Competency Completions Reports:
    ‘Competency completions, in this case, is a measure of volume’

    Competency Completions Reports: Competency Completions Reports (2010)

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