CHC20112 Certificate II in Community Services

CHC20112 Certificate II in Community Services is a course designed to give you the foundation knowledge needed for working in the Community Sector. This course will provide pathways if you are interested in working in the Aged Care or Disability fields.

CHC20112 Certificate II in Community Services is delivered with Victoria and Commonwealth Government funding for students who meet the criteria.

The Community services course will take between 3 to 6 months and, in special circumstances students will be given up to one year to finish. This time frame includes 12 to 16 weeks of class time and 2 weeks (50 hours) of work placement in a community services facility. On average, a learner should allocate 30 hours per week for learning and assessments.

JTI offers flexible training which suits individuals and industry requirements. The flexible nature of our delivery of this course [online, blended, face-to-face] caters for students in need of flexible study/work hours, working parents students studying other courses, those juggling between employment and studies and all who are time constrained and wish to either further their education or change career paths.

Government Funding Eligibility Criteria

  • Australian Citizen/Permanent Resident/Holder of special category Visa(sub-class 444, New Zealand citizen)/East Timorese asylum seeker/holder of Temporary Protection Visa
  • Resides in Victoria
  • Candidate aged 20 and above (as at 1st Jan of current year) need to upskill
  • Candidate under the age of 20 (as at 1st Jan 2012) do not need to upskill
  • Students with disabilities are also encouraged to access funded training places.

For further information, please contact our friendly staff.

Email: Phone: (03) 9212 3535 | 0434 378 860

NAME OF COURSE & CODE Self Funded Government Funded (Victoria)
Registration Fee Tuition Fee Total Without Concession With Concession#
CHC20112 Cert II in Community Services $450 $850
$425 × 2 (monthly)
$1300 $232 per calendar year $46 per calendar year
RPL and indicative Tuition Fee Hourly Rate Please click here for details
HLTFA311A Apply First Aid $120
Medication for PCA * $350
HLTFS207C Food Safety Practices $100
HLTHSE204D Follow Safe Manual Handling Practice $150
HLTIN301C Comply with infection control policies and procedures $150


*Medication for PCA course includes two units of (CHCCS305B Assist with self medication, HLTAP301B Recognise healthy body system)
^This training is delivered with Victorian and Commonwealth Government funding for students who meet the criteria. JTI advises that accessing Victorian Training Guarantee entitlement may impact your access to further government subsidised training
^JTI is compliant with the Equal Opportunity Act 2010, and Individuals with disabilities are encouraged to access government funded training
^The student tuition fees are indicative only and subject to change dependent on individual circumstances at enrolment. Additional fees such as student services and amenity fees may apply.
#Concession Cards that are approved by skills for Victoria are based on Skills Victoria website 26 June2011:

Concessions on tuition fees for government subsidised training places in all course categories are available to people in the following groups:

  • Commonwealth Health Care Card holders, and their dependent children and dependant spouses
  • Pensioner Concession Card holders, and their dependent children and dependant spouses
  • Veteran’s Gold Card holders (but not their dependants)

The student tuition fees are indicative only and subject to change given individual circumstances at enrolment. Additional fees may apply such as student services and amenity fees

Course Structure

Successful completion of this course requires the fulfilment of 11 Units of Study: 5 Core and 6 Elective Units

Core Units:

  • CHCCS211B Prepare for work in the community sector
  • CHCCOM201C Communicate with people accessing the services of the organisation
  • CHCORG201C Follow policies, procedures and programs of the organisation
  • CHCORG202C Work with others
  • HLTWHS200A Participate in WHS processes

Elective Units:

  • CHCAC318B Work effectively with older people
  • CHCADMIN201D Undertake basic administrative duties
  • CHCDIS220B Prepare for disability work
  • CHCIC201B Communicate with children
  • HLTFA311A Apply first aid
  • HLTFS207C Follow basic food safety practices

Work Placement Program

Work Placement is not optional; this course includes a compulsory number of hours of practical placement.

Those who have tried to secure Work Placement know frustrating it can be. Well, luckily for our students, we have taken the stress out of the process by assisting you in getting work placement. The time you would have spent hassling for practical places, can now be used more fruitfully. The process is simple:

  1. Upon satisfactory completion of 5 Units, you can apply for Work Placement by completing the written or online form at any of our campuses. On the form you indicate your availability and a preferred suburb.
  2. Although we do our outmost to place you in a community services facility of your choice, we can not guarantee that this will happen everytime as availability of space in these facilities can be a factor.
  3. Once you submit your form, keep checking which community services facilities are available for you.
  4. Please note that community services facilities prefer students who are flexible and reliable.
  5. On average it takes about 2 weeks to secure Work Placement in a Community Services Facility.

Requirements for Work Placement

  • Satisfactorily complete 5 units
  • First Aid Certificate
  • A valid National Police Check

Recognition of Prior Learning and Credit Transfer (RPL)

Recognition of Prior Learning is the process that recognizes a student’s current skills and experience, regardless of where and when the learning occurred. Students may have existing knowledge and skills and these could be formally recognized and credited towards a qualification by JTI. For information on RPL, please click here to find out more.

Available Job Opportunities

  • Assistant community services workers
  • Care service employee
  • Contact officers
  • Customer service staff
  • Domestic assistant
  • Gardener/ grounds person
  • Home helper
  • Housekeeping assistant
  • Laundry assistant
  • Night/ community patrol worker
  • Personal care assistant
  • Provision of emergency relief
  • Reception/ front desk staff
  • Support worker

Course Pathway

This qualification has pathways for further study in:

  • CHC30212 Certificate III in Aged Care
  • CHC30312 Certificate III in Home and Community Care
  • CHC40312 Certificate IV in Disability


There are no pre-requisites to join this course.

Entry Requirements

The requirements for this course are:

  1. A written/online application form
  2. Successful completion of language, literacy and numeracy assessment
  3. Identification Documents
  4. A Photo ID

It would be preferred if you are under 25 that you have completed year 10. If you are over 25, you should have relevant work/life experience.

Language, Literacy and Numeracy Assessment:

Prior to course commencement, students will be required to undertake a Language, Literacy and Numeracy (LLN) Assessment. This assessment is used to determine the student’s level of language, literacy and numeracy as required to complete the course and whether the student requires additional support. Students enrolling in face-to-face study will complete the LLN assessment on orientation day. Students wishing to complete their studies online will have a telephone interview with a JTI staff member. Students who are assessed as not having the required level of language, literacy and numeracy skills will be referred to external support networks to work with them on skill development in the required area/s. Students can re-apply for enrolment once they have developed skills in that area.


Assessments you will need to do to be competent are:

  • Short Questions
  • Case Studies
  • Research Activities
  • Observation by a trained assessor in a simulated environment.
  • Third party by work place supervisor

Assessment Submission

Assessments can be submitted via face to face classes or the online learning environment which we call “moodle”. Through moodle students can submit assignments from the comfort of their home and receive assistance from qualified trainers, assessors and IT staff. Support is provided online through email, chat line, live classes as well as on the telephone.

Some Nursing Homes like our Assessors to come out to the facility to “Sign you off”. Please contact our office to organize a time to do this.

Blended Face to Face and Online Learning
Our face-to-face learning is delivered at several delivery sites which are located in Melbourne(Dandenong, Sunshine). Classes for community services course are held at a variety of times so as to be convenient and flexible for today’s busy schedules. All our students have both face-to-face and online learning available to them. Students can submit assessments online, which is available 24/7, therefore minimizing time lapse between submissions, marking and feedback. We encourage our community services course students to take full advantage of our e-learning for studying and submitting assignments.

Classes are held regularly at various campuses in Melbourne & NSW. Campus timetables are updated every few weeks and are on the campus notice boards and the JTI website. Online support classes are held weekly and all students are welcome to take part.

The Modes of learning are:

  • Blended learning
    • Face to face classes
    • Online live support classes
    • Work Placement
    • Assessments
  • Online learning
    • Self directed learning
    • Online live support classes
    • Work Placement
    • Assessments

Online live support classes
We have online live classes on a weekly basis. In these classes students interact with their trainer and one another by asking questions and sharing experiences.

We have revolutionised the process of learning by availing community services resources 24/7; everywhere, anywhere and all the time so that if you are interstate or overseas, you can still can study and submit your assignment. Additionally, we support Community Services learning through several medium: email, chat line, live classes, phone or walk-in.

What distinguishes us from other RTO:

  • Flexibility – Job Training Institute offers learning flexibility to students through blended learning of face-to-face and online modes. All our students have the choice of combining the two modes of learning.
  • Work Placement – Job Training Institute facilitates Work Placement for its students and a Work Placement Coordinator is always in handy to assist students with any work placement issues and employment.
  • Student Support – Our trainers are always available and willing to assist students with their studies and assignments via several methods ranging from chat, email, phone calls, and walk-in among others. Job Training Institute offers students weekly live online classes moderated by our skilled and seasoned trainers. We provide students with support in planning their individual learning plans.
Application Fee: $1,300.00