Certificate III in Individual Support (Ageing & Disability) [Superseded]


Certificate III in Individual Support (Ageing & Disability) (CHC33015) is a course designed for individuals who are interested in the Disability and Aged Care industry. Aged Care/Disability workers provide personal care and assistance for the elderly and people living with a disability in nursing homes, respite ,residential care facilities and Disability homes.Working in the Aged Care/Disability industry is challenging, however, making a difference in the lives of ours vulnerable members of our society is quite rewarding. You will learn the necessary skills required to provide care for them including physical, emotional, psychological and behavioural needs. Upon completion of this course, you will be able to gain employment in residential aged care facilities, respite centres, day programs as well as in Disability homes and facilities.

Certificate III in Individual Support (Ageing & Disability) is delivered with Victorian and Commonwealth Government Funding for students who meet the eligibility criteria.

Please Note:

For more informationclick here to download a copy of the student handbook in pdf format.
Also read the student code of conduct, rights and responsibilities here

Individual Support course takes approximately 1-2 Years, but students can take a shorter period depending on their life experiences and level of qualifications and the modes of study they undertake.

This time frame includes class time and supervised work placement in an aged care/unrsing home and/or home and community and/or disability services setting. On average a learner should allocate twenty hours/week for learning and assessments. But the Duration for each learner will depend on everyone’s skills and knowledge.

For example, students with higher education qualifications and students who are already employed in the industry will find themselves completing the course within a shorter time frame as compared to learners with lower education and no experience in the industry. JTI considers each learner on an individual basis & learners who may want to complete the course at a shorter time frame than the one recommended by AQF will be given the following options:

  • Undertake an assessment with a JTI staff member to demonstrate their capacity to undertake the course within a shorter time frame
  • Produce evidence of higher learning or previous experience
  • Undertake an RPL if applicable.
  • Commit to attending online support classes as well as face to face classes and a commitment to self-study.

JTI offers flexible training which suits individuals and meets industry requirements. The flexible nature of our delivery of these courses [online, blended, face-to-face and self- study] caters to students in need of flexible study and work hours, for example working parents, students studying other courses, those juggling between employment and studies and all who are time constrained and wish to either further their education or change career paths.

Government Funding Eligibility Criteria

To assess your eligibility for government funding, speak to a Job Training Institute staff or use the government funding button below. Funding available currently is in Victoria. Click here to check eligibility

Students with disabilities are encouraged to access funded training places. For further information, contact our staff. Email: contact@jti.edu.au, Phone: (03) 9055 5007 | 1300 144 584

Minimum tuition fees for Indigenous students

Under the Indigenous Completions Initiative, all enrolments undertaken by Indigenous students will be charged at the concession rate. This include Diploma programs. Students from Aboriginal & Torres Islander backgrounds are encouraged to apply.


Skills First Program is a subsidised training scheme through the Victorian Government. It is available to eligible residents in Victoria.
If you are eligible for Skills First Program funding and if you complete the course Certificate III in Individual Support, the value of the government contribution will be approximately $5,005
Fees are subject to change.
JTI is compliant with the Equal Opportunity Act 2010 and Individuals with disabilities are encouraged to access government funded training.
Registration fee for domestic full fee-paying student is non-refundable
The student tuition fees are indicative only and subject to change dependent on individual circumstances at enrolment.
Additional fees such as student services and amenity fees may apply.

Special offer * Pay $1,500 of the tuition fee upfront and get 10% of total fees. (JTI does not accept more than $1500 to be paid upfront)
* Payment plans available. Contact us for more details Concessions on tuition fees for government subsidised training places in all course categories are available to people in the following groups:
  • Commonwealth Health Care Card holders, and their dependent children and dependant spouses
  • Pensioner Concession Card holders, and their dependent children and dependant spouses
  • Veteran’s Gold Card holders (but not their dependants)
Funding Entitlements

Your completion of this course with our institute may affect your future funding eligibility. So be sure this is the course you are interested in, which will enable you get a job and lead to your future career pathway. Students in Victoria who qualify for government funding are only allowed to undertake 2 courses at the same level in their lifetime with the exclusion of:

  • the Victorian Certificate of Education;
  • Victorian Certificate of Applied Learning (Intermediate or Senior);
  • International Baccalaureate Diploma;
  • senior secondary school certificates from other Australian jurisdictions;
  • qualifications listed in the Foundation Skills List (Attachment 1 to these Guidelines);
  • any VET certificates undertaken as part of a senior secondary qualification (including School Based Apprenticeships/Traineeships);
  • where an individual is transitioning from a superseded qualification to the current version of the same qualification; and
  • Where an individual is recommencing training in the same qualification (at either the same or a different provider).

  Registration Fee Tuition Fee Total Without Concession With Concession
CHC33015 Certificate III in Individual Support (Disability & Ageing) Blended Online and Face to Face $500 $2,000 $500x4 (Monthly) $2,500 $100 per calendar year ($0.13 per scheduled hours) $20 per calendar year ($0.03 per scheduled hours)
RPL and Indicative Tuition Fee Hourly Rate $500 Please click here for detailed information $2,500 $100 per calendar year ($0.13 per scheduled hours) $20 per calendar year ($0.03 per scheduled hours)
Student Printer $10 required for card deposit. Note: remaining card balance is non-refundable. Paper Size Black & White     Colour
  A4 $0.10     $1.00
  A3 $0.25     $1.70
  Scanning FREE      
HLTAID003 Provide First Aid Current certificate is required for Work Placement Elective Unit (FREE)
JTI Work Placement T-Shirt Required for Work Placement $25 each (GST inclusive)
Police Check Required for Work Placement $50 (GST inclusive)/Employment check $32(Volunteer GST Inclusive) (through fit2work with JTI)
Re-issue certificate(including Academic Transcript) Optional $50
Re-issue Academic Transcript Optional $25

At Job Training Institute we accept a wide range of payment methods:

  • Cheque or money order
  • Cash
  • EFTPOS (whether over the phone or in person)
  • Online credit card and debit card payments (Fees and charges may apply)
  • Direct deposits.
All payment is done in arrears, except the registration fee.Registration Fee is non-refundable.


Completion of Individual Support (Disability & Ageing), requires the satisfactory completion of 15 Units of Study: made up of 14 core units and 1 elective unit.

Core units:
    1. CHCCCS015 Provide individualised support
    2. CHCCCS023 Support independence and well- being
    3. CHCCOM005 Communicate and work in health or community services
    4. CHCDIV001 Work with diverse people
    5. CHCLEG001 Work legally and ethically
    6. HLTAAP001 Recognise healthy body systems
    7. HLTWHS002 Follow safe work practices for direct client care

Elective units:
  1. CHCDIS001 Contribute to ongoing skills development using a strengths-based approach
  2. CHCDIS002 Follow established person-centred behaviour supports
  3. CHCDIS003 Support community participation and social inclusion
  4. CHCDIS007 Facilitate the empowerment of people with disability
  5. CHCCCS011 Meet personal support needs
  6. CHCAGE005 Provide support to people living with dementia
  7. CHCAGE001 Facilitate the empowerment of older people
  8. HLTINF001 Comply infection prevention and control policies and procedures

There are no prerequisites or mandatory entry requirements, allowing flexible entry points that reflect an entrant’s knowledge, skills and experience.
Entry requirements for this course are:

  • An online application or written enrolment form
  • Pre-Training Review which includes a successful completion of language, literacy and numeracy assessment
  • Unique Student Identifier (USI)-done during the enrolment process Identification Documents
  • A Photo ID
  • A completed self-declaration form (Government Funded students only). This form will be provided by our staff upon enrolment.
  • Ability to obtain a Police Check (Note, if your police check has a previous conviction, you need to discuss this with a JTI trainer/Work placement Coordinator before enrolling in this course)


Language, Literacy and Numeracy Assessment:

Prior to course commencement, students will be required to undertake a pre-training review which includes a Language, Literacy and Numeracy (LLN) Assessment. This assessment is used to determine the student’s level of language, literacy and numeracy as well as student’s suitability for the specific qualification as required to complete the course and whether the student requires additional support. Students who are assessed as not having the required level of language, literacy and numeracy skills will be referred to external support networks or to JTI English classes for further skills development in the required area/s. Students can re-apply for enrolment once they have developed skills in that area.

  • It would be preferred if you are under 25 that you have completed year 10.
  • If you are over 25, you should have relevant work/life experience.
  • If you are aged 18 years and below, we need further approvals from your guardian before enrolling you in the course.
This course is current as per training.gov.au

Classes for the Individual Support (Ageing & Disability) course are held at a variety of times and locations to be convenient and flexible for today’s busy schedules. All our students have both face-to-face and online learning available to them. Students are to submit assessments online, which is available 24/7 and this minimises the time lapse between submissions, marking and feedback. We encourage our Individual Support (Ageing & Disability) course students to take full advantage of our e-learning for studying and submitting assignments. Classes are held regularly at various campuses in Melbourne.

Modes of delivery
This course is delivered in various modes which include:
  • Face to face
  • Online
  • Self-directed learning and
  • work placement.

In online classes students can interact with a trainer and one another by asking questions and sharing experiences. Work placement is undertaken at various industry facilities that are not related to Job Training Institute, hence, we are unable to guarantee work placement at a specific facility. Students will be advised of the venue of their work placement that they must attend as their course progresses.

Third Party Arrangements

Job Training Institute does not deliver this course through third party arrangements. We use brokers or agents for recruitment of students, but not for training. Job Training Institute is responsible for the quality of the training and assessment in compliance with VET standards, and for the issuance of the AQF certification documentation

Delivery Venue

This course will be delivered at one of our campuses or a hired venue. Some students may take the option of attending weekly online classes.

Some assignments that you will undertake may include:

  • Short Questions
  • Multiple Choice Questions
  • True or False
  • Case Studies
  • Scenarios
  • Research Activities
  • Project
  • Simulations
  • Observation at the work place by an Assessor
  • Third Party Observation by work place supervisor
  • Portfolio
  • Personal Journal

Assessments can be submitted via face to face classes or in the online learning environment. All students are encouraged to submit assignments online.

Work placement is not optional; this course includes a compulsory number of hours of practical placement. This qualification will suit students who would like to work in both aged care environment and/or in the disability sector. Work placement for this course must be in a disability setting and/or in an aged care setting.

CHC33015 Certificate III in Individual Support (Disability)

If a student completes all the theory units in this stream and does 120 work placement hours in a disability sector only, JTI will issue the student with a certificate with this qualification (CHC33015 Certificate III in Individual Support (Disability)).

CHC33015 Certificate III in Individual Support (Ageing)

If a student completes all the theory units in this stream and does 120 work placement hours in an aged care sector only, JTI will issue the student with a certificate with the following qualification (CHC33015 Certificate III in Individual Support (Ageing).

CHC33015 Certificate III in Individual Support (ageing & disability)

If a student completes all the theory units in this stream and does 120 hours in an aged care sector, a minimum of 80 hours and maximum of 120 hours in the disability sector (depending on the requirement of facility) , then they will be issued with the CHC33015 Certificate III in Individual Support (ageing &disability ).

We understand the industry and will assist you in finding Work Placement. JTI Work placement Coordinator, JTI Trainers and the student will work collaboratively in securing a work placement. Once you are marked satisfactory in the required units, you apply for work placement by completing an online or manual work placement form at any of our campuses. You can indicate your availability and preferred location. We endeavour to place you in an Aged Care facility and/or Disability facility of your choice, however we cannot guarantee this as availability in the Aged Care facility and/or Disability facility is also a factor. Once you submit your form, all parties will work towards securing a place for you.

Remember, Aged care facilities and/or Disability facilities prefer students who are both flexible and reliable. On average, it takes approximately 3 weeks to secure work placement in an Aged Care facility/Nursing home and/or Disability facility. To attain your certificate, you must complete both theory assessments and Work Placement.

Students not working in the sector are required to complete a minimum of 120 hours of work placement. The following are the pre-requisites for work placement:
  • Satisfactorily completed 4 units (Trainer's Discretion also applicable)
  • HLTAID003 Provide First Aid
  • HLTWHS002 Follow safe work practices for direct client care (Manual handling Simulation part)
  • Current National Police Check and Zero balance on course fees

Recognition of Prior Learning is the process that recognises a student’s current skills and experience, regardless of where and when the learning occurred. Students may have existing knowledge and skills, and these could be formally recognised and credited towards a qualification from JTI. For further information on RPL, click here.

Credit Transfer (CT)

JTI recognises all qualifications issued under the AQF (Australian Qualifications Framework). Original copies of certificate and transcript will need to be sighted by a trainer. There is no fee for credit transfer. If a credit transfer for ‘Provide First Aid’ unit is applied for, it must be current, including the CPR component which requires a refresher every year. Talk to our staff about credit transfer during the enrolment process.

JTI is committed to ensuring that all students receive adequate learning support to ensure their full potential is reached, therefore, JTI ensures that:

  • The learning and support need of all students is assessed upon entry into a course.
  • All students are made aware of how to access the services they require to successfully complete their course.
  • Feedback is collected about JTI's provision of support services and the feedback is systematically collated, analysed and used to improve training services. Support services available to all JTI students include:
  • The trainer/educator is normally the first point of support. If the student is struggling with any training issues, or anything to do with their results and feedback, they should talk to their trainer for assistance.
  • If the student has an IT issue, they are to email its@jti.edu.au for assistance.
  • For certificates and statement of attainment, students are to contact the quality assurance department on qa@jti.edu.au
  • If students would like to access their records, they should contact the campus manager. Contact details at the Dandenong campus are: info@jti.edu.au
  • Any accounting issues, the students are to contact: accounts1@jti.edu.au
  • For work placement issues, students are to contact: workplacement@jti.edu.au or clinicalcoordinator@jti.edu.au
  • For any training concerns, students to contact: nursingmanager@jti.edu.au (Nursing) or trainer80@jti.edu.au (Business and Community Courses)
  • For any other student support concerns, students to contact: studentsupport@jti.edu.au
For more information on support services

Graduating from this qualification could lead to any of these job outcomes:
  • Care Assistant / worker
  • Care Service Employee
  • Community Support Worker
  • Community Care Worker
  • Driver
  • Food Service Delivery
  • Home and Care Worker
  • Home and Care Maintenance Worker
  • In Home Respite Accommodation Support Worker
  • Personal Care Giver
  • Personal Care Worker
  • Disability Service Officer (in some jurisdictions)
  • Community House Worker
  • Residential Care worker
  • Support worker

This qualification has pathways for further study in:

  • CHC52015 Diploma of Community Services
  • CHC43015 - Certificate IV in Ageing Support
  • CHC43115 - Certificate IV in Disability
  • CHC52015 - Diploma of Community Services
  • CHC53315 - Diploma of Mental Health
  • HLT54115 - Diploma of Nursing

1. Quality Training and Delivery.

JTI has consistently upheld high-quality training and delivery and achieved the highest rating “Demonstrated Consistently Compliant” a provider can receive from our regulator, the Australian Skills Quality Authority (ASQA).

As of 2018, JTI was rated by the Department of Education in Victoria as being above the state average in all benchmarks set by the Victorian Government. The measured benchmarks included ratings for student experience and student outcomes. In 2018, 87% of students at JTI stated they were satisfied with us as a training provider which was 10% higher than the Victorian State average for all RTOs that was 77%.

2. Multicultural Diversity

At JTI we celebrate our multicultural diversity and take time to celebrate and embrace all cultures through several social and community events throughout the year such as Multicultural Day and Australia Day. We understand that settling into a foreign country can sometimes be difficult so our ability to relate to students and staff from all walks of life, and from a range of backgrounds helps to ease students into life at JTI. We believe that together, we achieve!!

3. Flexibility

Through blended-learning, we offer flexibility to students which includes: face-to-face, online and self-study modes. For many of our mature students, this flexibility enables our students to manage the balance between work, study and family commitments.

4. Industry Partnerships

Because our training is industry relevant and specific, we maintain strong Industry partnerships, which assist, in our students securing work placements and clinical placements, as well as jobs on completion of their course. We hold employer days where students interact with potential employers as well as an annual Industry luncheon which keep us up to date with industry trends and standards.

5. Community Centric

JTI is part of the community and we are engaged in various community engagements in our neighbourhoods. Two of our campuses are in low social economic demographics and it is our responsibility to ensure students enrolled with us get good student Support enabling them to complete their courses and engage in the workforce. Our trainers as well as student support officers hold a lot of support sessions to encourage students to get going when things get tough.

JTI does not guarantee the following:

1. That a learner will successfully complete a training product on our scope of registration. Learners need to put effort in their study and completion of assignments and JTI will provide the trainers and required resources to enable the learner successfully complete their study.

2. A training product can be completed in a manner which does not meet the requirements of clause 1.1 and 1.2 of VET standards 2015 e.g in a shorter period of time that the AQF specifications.

3. A learner will obtain a particular employment outcome where this is outside the control of JTI. JTI is a training organisation and has no control of employment outcomes.