CHC52015 Diploma of Community Services (Case Management) is a course designed to give you the foundation knowledge needed for working in the Community Sector. This course provides you with the knowledge and skills required to perform as a professional community services worker, across a variety of settings within the social and community services industry. These may include areas such as; mental health, homelessness, family and domestic violence, child protection, employment support and migrant services. CHC52015 Diploma of Community Services (Case Management) provides the skills and knowledge essential to undertake case management in the community services sector. Students gain the expertise and knowledge necessary to facilitate case management, assess and analyse client needs, communicate effectively with clients and staff, and support client self-management.CHC52015 Diploma of Community Services (Case Management) is delivered with Victoria and Commonwealth Government funding for students who meet the eligibility criteria. Please Note:
For more information, please click here to download a copy of the student handbook in pdf format.Also read the student code of conduct, rights and responsibilities here
The Community services course takes approximately 1-2 years which include class time and 240 hours of work placement in community services facilities. But the Duration for each learner will depend on everyone’s skills and knowledge. For example, students with higher education qualifications and students who are already employed in the industry will find themselves completing the course within a shorter time frame as compared to learners with lower education and no experience in the industry. JTI considers each learner on an individual basis and learners who may want to complete the course at a shorter time frame than the one recommended by AQF will be given the following options:
- Undertake an assessment with a JTI staff member to demonstrate their capacity to undertake the course within a shorter time frame
- Produce evidence of higher learning or previous experience
- Undertake an RPL if applicable.
- Commit to attending online support classes as well as face to face classes and a commitment to self-study.
On average, a learner should allocate thirty hours per week for learning and assessments. JTI offers flexible training which suits individuals and industry requirements. The flexible nature of our delivery of this course [online, blended, face-to-face] caters for students in need of flexible study/work hours, working parents, students studying other courses, those juggling between employment and studies and all who are time constrained and wish to either further their education or change career paths.
Government Funding Eligibility Criteria
To assess your eligibility for government funding, speak to a Job Training Institute staff member or use the government funding button below. Funding available currently is in Victoria. Click here to check eligibility
Students with disabilities are encouraged to access funded training places. For further information, contact our staff. Email: email@example.com, Phone: (03) 9212 3535 | 0434378860
Minimum tuition fees for Indigenous students
Under the Indigenous Completions Initiative, all enrolments undertaken by Indigenous students will be charged at the concession rate. This include Diploma programs. Students from Aboriginal & Torres Islander backgrounds are encouraged to apply.Note
Skills First Program is a subsidised training scheme through the Victorian Government. It is available to eligible residents in Victoria. If you are eligible for Skills First Program funding and if you complete this course , the value of the government contribution will be approximately $8736 Fees are subject to change. JTI is compliant with the Equal Opportunity Act 2010 and Individuals with disabilities are encouraged to access government funded training. Registration fee for domestic full fee-paying student is non-refundable The student tuition fees are indicative only and subject to change dependent on individual circumstances at enrolment. Additional fees such as student services and amenity fees may apply.Special Offer * Pay $1,500 of the tuition fee upfront and get 10% of total fees.
* For full-paying fees students,enrolment fees is not refundable (refer to refund policy).
Concessions on tuition fees for government subsidised training places in all course categories are available to people in the following groups:
- Commonwealth Health Care Card holders, and their dependent children and dependent spouses
- Pensioner Concession Card holders, and their dependent children and dependant spouses
- Veteran’s Gold Card holders (but not their dependants)
Your completion of these courses with our institute may affect your future funding eligibility. So be sure these are the courses you are interested in, which will enable you get a job and lead to your future career pathway. Students in Victoria who qualify for government funding are only allowed to undertake 2 courses at the same level in their lifetime with the exclusion of:
- the Victorian Certificate of Education;
- Victorian Certificate of Applied Learning (Intermediate or Senior);
- International Baccalaureate Diploma;
- senior secondary school certificates from other Australian jurisdictions;
- qualifications listed in the Foundation Skills List (Attachment 1 to these Guidelines);
- any VET certificates undertaken as part of a senior secondary qualification (including School Based Apprenticeships/Traineeships);
- where an individual is transitioning from a superseded qualification to the current version of the same qualification; and
- Where an individual is recommencing training in the same qualification (at either the same or a different provider).
|NAME OF COURSE & CODE||SELF FUNDED||GOVERNMENT FUNDED (Victoria)|
|Registration Fee||Tuition Fee||Total||Without Concession||With Concession|
|CHC52015 Diploma of Community Services (Case Management)Blended online and face-to-face||$500||$6000 $600x10(Monthly)||$6,500||$150 per calendar year ($0.11 per scheduled hours)||$150 per calendar year ($0.11 per scheduled hours)|
|RPL (Recognition of Prior Learning)||$500||$4.85 x Nominal Hour per unit||$6500||$150 per calendar year ($0.11 per scheduled hours)||$150 per calendar year ($0.11 per scheduled hours)|
|JTI Work Placement T-Shirt||Required for Work Placement||$25 each (GST inclusive)|
|Police Check||Required for Work Placement||$42(GST inclusive) for volunteer/student check $50(GST inclusive) for employment purpose check|
|Recommended Books||Fundamentals of Case Management Practice: Skills for the Human Services (Nancy Summers)(Copies of this textbook are available at JTI library for library for borrowing see https://jti.edu.au/student/library)||This can be purchased from vendors directly around $88(price is subject to change by vendors)|
|Re-issue certificate(including Academic Transcript)||Optional||$50|
|Re-issue Academic Transcript||Optional||$25|
At Job Training Institute we accept a wide range of payment methods:
- Cheque or money order
- EFTPOS (whether over the phone or in person)
- Online credit card and debit card payments (Fees and charges may apply)
- Direct deposits.
Successful completion of this course requires the fulfilment of 16 Units of Study: 8 Core and 8 Elective Units
- CHCCCS007 Develop and implement service programs
- CHCCOM003 Develop workplace communication strategies
- CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
- CHCDIV003 Manage and promote diversity
- CHCLEG003 Manage legal and ethical compliance
- CHCMGT005 Facilitate workplace debriefing and support processes
- CHCPRP003 Reflect on and improve own professional practice
- HLTWHS004 Manage work health and safety
- CHCCCS004 Assess co-existing needs
- CHCCSM007 Undertake case management in a child protection framework
- CHCCSM006 Provide case management supervision
- HCCSM005 Develop, facilitate and review all aspects of case management
- CHCDEV001 Confirm client developmental status
- CHCPOL003 Research and apply evidence to practice.
- HLTAID006 Provide advanced first aid
- CHCCSL001 Establish and confirm the counselling relationship
There are no prerequisites or mandatory entry requirements hence
allowing flexible entry points that reflect an entrant’s knowledge,
skills and experience. The competencies in this qualification may be
attained in several ways including: Formal or informal education and
training Experiences in the workplace, General life experience and a
combination of the above. The entry requirements for this course are
Entry requirements for this course are:
- An online application or written enrolment form.
- Successful completion of language, literacy and numeracy assessment - appropriate literacy and numeracy skills for both the demands of training and the work place are required.
- Unique Student Identifier (USI)-done during the enrolment process
- Pre-training Review
- Unique Student Identifier (USI) (Ask our staff how to get this)
- Identification documents, one of which has a photograph of the student such as a passport and/or driver license.
- A satisfactory national police clearance certificate and
- Working with Children Check
- Proof of Australian Permanent Resident/ Citizenship
- Proof of Concession Eligibility
- Proof of Victorian Residency
- Skills First Program Declaration Form (to be given by a JTI staff member) It is preferred that a student under 25 has completed year 10. If a student is over 25, they should have relevant work/life experience
Students that are government funded require further identification documents that meet the criteria of the respective state government funding bodies such as:
Pre-Training Review & Language, Literacy and Numeracy Assessment;
Prior to course commencement, students will be required to undertake a pre-training Review which will include a Language, Literacy and Numeracy (LLN) Assessment. This assessment is used to determine the student’s needs, capability, interests as well as level of language, literacy and numeracy as required to complete the course and whether the student requires additional support. All students must undertake this pre-training assessment before enrolling into this course. Students who are assessed as not having the required level of language, literacy and numeracy skills will be referred to external support networks to work with them on skill development in the required area/s. Students can re-apply for enrolment once they have developed skills in that area.Students will also be advised by JTI staff members of the best course to undertake because of this pre-training review.This course is current as per training.gov.au
Classes for this course are held at a variety of times and locations to be convenient and flexible for today’s busy schedules. All our students have face-to-face class and online learning resources are available to them. Students can submit assessments online, which is available 24/7 and this minimises the time lapse between submissions, marking and feedback.This being a Diploma qualification, all students are expected to be conversant with computers, and hence assignments and reading resources will all be uploaded online. Students are able to use computers at JTI if they have no computer access at home, but is advisable every student possess a computer. We encourage our students to take full advantage of our e-learning for studying and submitting assignments. Classes are held regularly at various campuses in Melbourne. Students undertaking online option must attend mandatory simulation sessions, First aid and work placements face to face.Online students must also attend weekly online sessions with a JTI trainer and must be able to identify themselves to the trainer during these online sessions.
Modes of deliveryThis course is delivered in various modes which include:
- Face to face
- Self-directed learning and
- work placement.
Work placement is undertaken at various industry facilities that are not related to Job Training Institute, hence, we are unable to guarantee work placement at a specific facility. Students will be advised of the venue of their work placement that they must attend as their course progresses.
Third Party Arrangements
Job Training Institute does not deliver this course through third party arrangements. We use brokers or agents for recruitment of students, but not for training. Job Training Institute is responsible for the quality of the training and assessment in compliance with VET standards, and for the issuance of the AQF certification documentation
This course will be delivered at one of our campuses or a hired venue. Some students may take the option of attending weekly online classes.
Example of assessments you will need to do to be competent are:
- Work Observation
- Short Questions
- Case Studies/Scenarios
- Research Activities
- Portfolio of Work
- Personal Journal
- Role Playing
- Practical Exercises
- Group Activities
Assessments can be submitted via face to face classes or the online learning environment. Online submission is the preferred mode of assessment submission. Students receive their feedback from the trainers online or through the manual method. Support is provided by the trainers online through email, chat lines, live classes and via the telephone.
For candidates not already employed in the sector, work placements
will be required to meet the evidence requirements of all of the
units. The Community Services sector strongly supports the use of
work placements for learning and there is an expectation that
assessors will, insofar as possible, use the workplace for
assessment. This approach will make assessment decisions more
authentic and valid. Candidates should be given the opportunity to
demonstrate how they can meet the requirements of the unit of
competence/s under the conditions and variables of the real
Work Placement is not optional. Students not working in the sector are required to complete 240 hours of work placement. Students working in the sector need to talk to their trainer to establish if their current work place will qualify for placements in this course. Those who have tried to secure Work Placement know how frustrating it can be. Well, luckily for our students, we have taken the stress out of the process by assisting you in getting work placement. The time you would have spent hassling for practical places, can now be used more fruitfully.
The process is as follows: Upon satisfactory completion of at least 8 Units, you can apply for Work Placement by completing the written or online form at any of our campuses. On the form you indicate your availability and preferred suburbs. Although we do our best to place you in a community services facility of your choice, we cannot guarantee that this will happen every time as availability of space in these facilities is a factor. Once you submit your form, we keep checking which community services facilities are available for you. Please note that community services facilities prefer students who are flexible and reliable. On average it takes about two weeks to secure Work Placement. We also request the students to approach work place facilities near their homes to seek for placement. Ask your trainer for a letter of Introduction. Together we work towards the completion of your course. Requirements for Work Placement
The following are the pre-requisites for work placement:
- Satisfactory completion of a minimum of 8 units (Theory Part)
- HLTAID006 Provide advanced first aid
- Current National Police Check
- Working with Children’s check.
Recognition of Prior Learning is the process that recognises a student’s current skills and experience, regardless of where and when the learning occurred. Students may have existing knowledge and skills, and these could be formally recognised and credited towards a qualification from JTI. For further information on RPL, click here.
Credit Transfer (CT)
JTI recognises all qualifications issued under the AQF (Australian Qualifications Framework). Original copies of certificate and transcript will need to be sighted by a trainer. There is no fee for credit transfer. If a credit transfer for ‘Provide First Aid’ unit is applied for, it must be current, including the CPR component which requires a refresher every year. Talk to our staff about credit transfer during the enrolment process.
JTI is committed to ensuring that all students receive adequate learning support to ensure their full potential is reached, therefore, JTI ensures that:
- The learning and support need of all students is assessed upon entry into a course.
- All students are made aware of how to access the services they require to successfully complete their course.
- Feedback is collected about JTI's provision of support services and the feedback is systematically collated, analysed and used to improve training services. Support services available to all JTI students include:
- The trainer/educator is normally the first point of support. If the student is struggling with any training issues, or anything to do with their results and feedback, they should talk to their trainer for assistance.
- If the student has an IT issue, they are to email firstname.lastname@example.org for assistance.
- For certificates and statement of attainment, students are to contact the quality assurance department on email@example.com
- If students would like to access their records, they should contact the campus manager. Contact details at the Dandenong campus are: firstname.lastname@example.org
- Any accounting issues, the students are to contact: email@example.com
- For work placement issues, students are to contact: firstname.lastname@example.org or email@example.com
- For any training concerns, students to contact: firstname.lastname@example.org (Nursing) or email@example.com (Business and Community Courses)
- For any other student support concerns, students to contact: firstname.lastname@example.org
- Family support worker Assessor
- Case coordinator Group facilitator
- Coordinator Case worker or
- Manager Pastoral care counsellor
- Client service assessor
- Pastoral care manager
- Community services worker
- Program coordinator or manager
- Community worker Senior youth officer
- Chaplain Coordinator
- Social welfare worker
- Coordinator family services
- Support facilitator Early intervention worker
- Welfare worker Course
This qualification has pathways for further study in:
- CHC62015 Advanced Diploma of Community Sector Management
- Bachelor of Applied Social Science (Community Services)
- Bachelor of Psychological Science (Honours)
- Bachelor of Social Work
- Bachelor of Community Services
VET Student Loans commenced on 1 January 2017, replacing the VET
FEE-HELP scheme. VET Student Loans offers income contingent loan
support to eligible students studying certain diploma level and
above vocational education and training qualifications. Eligible
students are entitled for loans up to a capped amount.
JTI is an Approved Training Provider of providing VET Student Loans for the Qualification CHC52015 Diploma of Community Services (Case Management) for the eligible students.
Maximum Cap limit of VET Student Loan portion for eligible students is AUD $10,000 for this course. Click here for more about the VET Student Loan For further information, please contact our friendly staff.
Phone: (03) 9212 3535 | 9802 9697 | 0434378860
1. Quality Training and Delivery.
JTI has consistently upheld high-quality training and delivery and
achieved the highest rating “Demonstrated Consistently Compliant” a
provider can receive from our regulator, the Australian Skills
Quality Authority (ASQA).
As of 2018, JTI was rated by the Department of Education in Victoria as being above the state average in all benchmarks set by the Victorian Government. The measured benchmarks included ratings for student experience and student outcomes. In 2018, 87% of students at JTI stated they were satisfied with us as a training provider which was 10% higher than the Victorian State average for all RTOs that was 77%.
2. Multicultural Diversity
At JTI we celebrate our multicultural diversity and take time to celebrate and embrace all cultures through several social and community events throughout the year such as Multicultural Day and Australia Day. We understand that settling into a foreign country can sometimes be difficult so our ability to relate to students and staff from all walks of life, and from a range of backgrounds helps to ease students into life at JTI. We believe that together, we achieve!!
Through blended-learning, we offer flexibility to students which includes: face-to-face, online and self-study modes. For many of our mature students, this flexibility enables our students to manage the balance between work, study and family commitments.
4. Industry Partnerships
Because our training is industry relevant and specific, we maintain strong Industry partnerships, which assist, in our students securing work placements and clinical placements, as well as jobs on completion of their course. We hold employer days where students interact with potential employers as well as an annual Industry luncheon which keep us up to date with industry trends and standards.
5. Community Centric
JTI is part of the community and we are engaged in various community engagements in our neighbourhoods. Two of our campuses are in low social economic demographics and it is our responsibility to ensure students enrolled with us get good student Support enabling them to complete their courses and engage in the workforce. Our trainers as well as student support officers hold a lot of support sessions to encourage students to get going when things get tough.
JTI does not guarantee the following:
1. That a learner will successfully complete a training product on our scope of registration. Learners need to put effort in their study and completion of assignments and JTI will provide the trainers and required resources to enable the learner successfully complete their study.
2. A training product can be completed in a manner which does not meet the requirements of clause 1.1 and 1.2 of VET standards 2015 e.g in a shorter period of time that the AQF specifications.
3. A learner will obtain a particular employment outcome where this is outside the control of JTI. JTI is a training organisation and has no control of employment outcomes.