Overview
The CHC52021 Diploma of Community Services (Case Management & Child, Youth and Family Welfare) is a course designed to give you the foundation knowledge needed for working in the Community Sector. This course provides you with the knowledge and skills required to perform as a professional community services worker, across a variety of settings within the social and community services industry. These may include areas such as mental health, homelessness, family and domestic violence, child protection, employment support and migrant services. The course provides the skills and knowledge essential to undertake case management in the community services sector. Students gain the expertise and knowledge necessary to facilitate case management, assess and analyze client needs, communicate effectively with clients and staff, and support client self-management.
Your Learning, Your Style: Blended or Self-Paced Delivery Backed by Quality Education and Outstanding Support.
To assess your eligibility for government funding, speak to a Job Training Institute staff member or use the government funding button below. Funding available currently is in Victoria. Click here to check eligibility
Students with disabilities are encouraged to access funded training places. For further information, contact our staff. Email: info@jti.edu.au, Phone: (03) 9055 5007 or (03) 9212 3535
NoteThe Skills First Program is a Victorian Government–subsidized training scheme available to eligible residents of Victoria. If you are eligible, a non-refundable registration fee applies. Additional costs, such as student services and amenity fees, may also apply. JTI complies with the Equal Opportunity Act 2010, and individuals with disabilities are encouraged to access government-funded training.
Funding Entitlements
Your completion of these courses with our institute may affect your future funding eligibility. So be sure these are the courses you are interested in, which will enable you get a job and lead to your future career pathway. Students in Victoria who qualify for government funding are only allowed to undertake 2 courses per calendar year
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NAME OF COURSE & CODE |
SELF FUNDED |
GOVERNMENT FUNDED (Victoria |
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Registration Fee |
Tuition Fee |
Total |
Registration Fee |
Total |
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CHC52021 Diploma of Community Services (Case Management) (Child, Youth and Family Welfare) |
$0 |
$6000 |
$6000 |
$800 |
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Recommended Books |
Delivering Person-Centred Services: A Case Management Approach Geoff Arnott, Eva Bowers, Stacey Murray Case Management: Inclusive Community Practice (2nd ed.) Elizabeth Moore (ed.) Fundamentals of Case Management Practice: Skills for the Human Services Nancy Summers (Copies of this textbook are available at JTI library for borrowing) |
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Re-issue certificate (including Academic Transcript) |
$50 (Digital version only) $80 (Including hard copy) |
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At Job Training Institute we accept the payment method below:
- EFT (Electronic Funds Transfer)
Successful completion of this course requires the fulfilment of 20 Units of Study: 12 Core and 8 Elective Units
Core units:
- CHCCCS004 Assess co-existing needs
- CHCCCS007 Develop and implement service programs
- CHCCCS019 Recognise and respond to crisis situations
- CHCCSM013 Facilitate and review case management
- CHCDEV005 Analyse impacts of sociological factors on people in community work and services
- CHCDFV001 Recognise and respond appropriately to domestic and family violence
- CHCDIV001 Work with diverse people
- CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
- CHCLEG003 Manage legal and ethical compliance
- CHCMGT005 Facilitate workplace debriefing and support processes
- CHCPRP003 Reflect on and improve own professional practice
- HLTWHS003 Maintain work health and safety
Elective units:
- CHCCSM009 Facilitate goal-directed planning
- CHCCSM014 Provide case management supervision
- CHCCSM016 Undertake advanced assessments
- CHCCSM015 Undertake case management in a child protection framework
- CHCMHS013 Implement trauma informed care
- CHCPRT025 Identify and report children and young people at risk
- CHCADV005 Provide systems advocacy services
- CHCMGT002 Manage partnership agreements with service providers
Entry Requirements
• Be 18 years of age or older at the time of enrolment
• Be reasonably physically fit (due to the physical demands of the role)
• Complete a pre-enrolment interview with the Enrolment Manager and, if needed, with the Trainer
• Complete Language, Literacy, and Numeracy assessment via LLN Robot and determine a student’s digital literacy skills before enrolment
Enrolment Requirements
• Completed application form (online or written)
• Pre-Training Review Form
• LLN Assessment
• Valid photo ID
• Proof of age and residency (Victorian residency and concession eligibility if applicable)
• USI (Unique Student Identifier) details
• Evidence of citizenship/permanent residency or a valid visa (for Skills First applicants)
• Completed Evidence of Eligibility and Student Declaration Form (for government-funded enrolments)
Pre-Training Review
The Pre-Training Review (PTR) is conducted to ensure you are enrolled in the most suitable course and to identify any support you may need. As part of this process, your Language, Literacy and Numeracy (LLN) skills and Digital Literacy needs will be assessed.
Please note:
- LLN and Digital Literacy results do not affect your eligibility for enrolment.
- The assessments are used only to identify whether you may require additional support.
- Your training and assessment needs will be determined based on the PTR and LLN results.
- Outcomes of your PTR will be communicated to you via email or interview.
- All information is kept confidential in line with JTI’s Privacy Policy.
This course is current as per training.gov.au
1. Blended Delivery (Face-to-Face & Virtual)
• Weekly virtual classes via Zoom 1 day per week (5 hours class +1-hour support)
• Scheduled face-to-face simulation sessions on campus for 1 day
• Access to course resources and activities via Moodle
• Online support from qualified trainers and assessors with extensive industry experience
• Ideal for learners seeking structured study with accelerated completion options
2. Self-Paced Delivery
• Flexible self-paced learning through Moodle
• Ongoing trainer support via email, phone, and forums
• Optional fortnightly tutorial sessions available online
• Ideal for learners who prefer autonomy and time flexibility
Example of assessments you will need to do to be competent are:
- Short questions
- Multiple choice questions
- True or false
- Case studies and scenarios
- Simulations
- Research activity
- Project
- Support plan
- Work placement observation
- Third party observation
- Portfolio
- Personal journal
All students are encouraged to submit assignment online.
To successfully complete this course, students must undertake a minimum of 240 hours of supervised work placement in a suitable community services setting. This provides valuable real-world experience and helps students build confidence in their professional practice
Before commencing placement, students must attend a Simulation session, either at the JTI Campus or via Zoom.
For self-paced students, the required work placement hours are minimum of 260 hours if they are unable to attend the Simulation training either at the JTI Campus or via Zoom.
Additional Placement Requirements:
§ Working With Children Check (WWCC)
§ HLTAID011 Provide First Aid & CPR certification (Subject to placement requirements)
§ National Police Check (Issued within the past 12 months)
§ Covid 19 Vaccination Certificate (Minimum 2 doses)
§ Annual Influenza Vaccination (Subject to placement requirements)
§ NDIS Worker Screening Check (Subject to placement requirements)
§ Manual Handling (Subject to placement requirements)
JTI is committed to ensuring that all students receive adequate learning support to ensure their full potential is reached, therefore, JTI ensures that:
• Access to experienced trainers and assessors
• Dedicated Student Support Officers
• Technical assistance: itsupport@jti.edu.au
• Work placement support: workplacement@jti.edu.au
• Accounting and fee support: manisha@jti.edu.au
• Certificate enquiries: certificates@jti.edu.au
• General student support: studentsupport@jti.edu.au
- Senior Youth Worker
- Aboriginal Housing Worker
- Community Development Worker for Social Housing
- Assistant Community Services Worker
- Community Work Coordinator
- Support Facilitator (Disability)
- Support Facilitator (Community Services)
- Community Housing Worker
- Assistant Community Worker
- Coordinator of Volunteer Work
- Team Leader
- Family Support Worker
- Disability Team Leader
- Early Intervention Worker
- Community Care Manager
- Care Team Leader
- Community Access Coordinator
- Pastoral Care Counsellor
- Youth Housing Support Worker
- Housing Manager
- Welfare Support Worker
- Case Coordinator (Disability)
- Community Recreation Coordinator
- Community Housing Resources Worker
- Family Services Coordinator
- Community Services Coordinator
This qualification has pathways for further study in:
- CHC62015 - Advanced Diploma of Community Sector Management
- Bachelor of Applied Social Science (Community Services)
- Bachelor of Psychological Science
- Bachelor of Psychological Science (Honours)
- Bachelor of Social Work
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